Refund policy

No Exchange or Return Policy for Shipping Delays

 We strive to provide our customers with exceptional service and timely delivery of their orders. However, we understand that unforeseen circumstances may occur due to factors beyond our control, such as inclement weather, carrier issues, or unexpected logistical challenges.Please be aware that shipping delays do not qualify for exchanges or returns. Our responsibility extends to ensuring the product is shipped within a reasonable timeframe, but we cannot guarantee the exact delivery date.

 No Exchange or Refund Policy: Product Satisfaction and Sizing

 We do not offer exchanges or refunds for reasons related to product dissatisfaction or sizing issues. Customers are encouraged to reach out to our support team for assistance with any doubts regarding product dimensions. We provide video shopping support to ensure confidence in your purchase.

1. Image Size Differences: While we make every effort to display product images as accurately as possible, there may be slight variations in color and size due to individual monitor settings and photographic lighting conditions. These differences are not considered defects and are not eligible for returns or refunds.

2. Product Dimension Differences: Product dimensions provided on our website are approximate and intended for reference only. Slight variations in size may occur due to the manufacturing process. These variations do not affect the functionality or quality of the product and are not eligible for returns or refunds.

3. Weight Differences:Products are sold by piece rate.Weight is for reference only; Due to natural variations in materials and manufacturing processes, the weight of products may slightly differ from the listed specifications. These minor weight differences do not impact the product's quality or usability and are not eligible for returns or refunds.

 Damages and issues

 For damaged goods, we offer a 5-day return window. Please inspect your items upon receipt and notify us within 2 days of any damages to initiate the return process.Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

  If more than 15 business days have passed since we’ve approved your return, please contact us at layam.care@gmail.com.